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Clove Dental

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Monday , 11/12/2017
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REFUND POLICY

1. ‘Clove Dental’ ensures best clinical practices by highly trained doctors in our clinics. However, if the prognosis/ outcome of any treatment is not on the desired lines, due to various limitations, Clove Dental undertakes to:

a) Appoint a senior doctor or Senior Specialist for a Second or an Independent opinion
b) Repeat the treatment, at no cost & on priority subject to:
b.i. That the Patient has been regular in appointments and attended to clinic when called by doctor. Patient has been regular to maintain oral hygiene / followed instructions and presented for post-operative Check-ups, as advised
b.ii. In case of Orthodontic appliances, complied with treatment protocols for example: Removable retainers being used regularly as advised
b.iii. In case of Implants, patient has to follow post-operative instructions, maintain normal blood parameters, abstain from smoking and come for regular post-operative checkups
b.iv. If patient seeks treatment from a clinic other than Clove Dental, Repeat Treatment guarantee for the same procedure will not be honored
b.v. Further, if the cost of new treatment is likely to be higher than that previously paid, then the differential amount will be paid by the patient

2. No Refund will be considered by the Company:

a) when a specialist consultation has been done and/or material/implant/ortho brackets/denture/crown for the same has been ordered for the patient
b) once treatment or part of the treatment has commenced or the final treatment is over
c) if paid towards booking/undergoing a treatment under an ‘offer’. However, the amount can be used/adjusted for any other treatment for self or for any other person referred by them at any of Clove Dental Clinics

REFUND PROCEDURE

1. Refund claims will be entertained when there has been a change in the patient’s medical history, which renders him/her unsuitable for the said treatment or the treatment is not in the best interest of the patient.

a) Refunds, when admissible, will be processed in patient’s bank account. Refund process may take up to 30 days
b) Consultation fee @ INR 500 will be deducted & a processing fee of INR 500 will be levied for every refund
c) Membership plans are non-refundable but can be transferred to a first relative

MANAGEMENT RIGHTS

Clove Dental Management reserves the right to accept or reject any refund based on the clinical findings and patient history. Disputes if any are subject to Delhi Jurisdiction, where the company has its corporate office.